Utilities Department - Your Hometown Service People
If you have a utility emergency, please call 561.586.1695
To report an outage & receive outage updates, please call: 1.877.454.4480 or please make an: Online Outage Report
The City of Lake Worth owns and operates the Tom G. Smith Municipal Power Plant (electric supply) and the Reverse Osmosis Water Treatment Plant (water supply).
Phone Scam Targeting LW Utility Customers
Phone scammers posing as City of Lake Worth employees are targeting customers across our service territory. These scammers may use false phone numbers that could appear on a caller ID to be City of Lake Worth. They then threaten to shut the power off unless a payment is made immediately with a Green Dot MoneyPak card or personal credit card. These calls are not from us. We will never call and demand credit card information or take Green Dot MoneyPak cards as payment with the threat of disconnection. We do not ask for any personal information from you unless you initiate the contact.
If you ever receive a strange call and are in doubt, hang up and call us at 561-533-7300. Authorities have been notified of this scam. It seems to be affecting utilities across the nation. If you think you may have been a victim, please contact us at 561-533-7300 or make a Suspicious Incident Report with the Palm Beach County Sheriff’s office at 561-688-3400. Once you have a case number, contact us and we will forward to the Detective in charge.